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Common Questions


Are your stores open?

Yes, our stores will remain open for business to meet the essential needs of our local communities. We are open from 10am to 6pm Monday-Sundays. 

Are you still delivering orders?

Yes, we will continue delivering as normal to ensure our customers can care for themselves and their families during this difficult time.

Why are your stores open while there is shelter in place?

Appliances are necessary and essential items during normal times, and are especially important with the shelter in place and self-quarantining that is necessary to slow the spread of the Coronavirus (COVID-19) pandemic. We are staying open to ensure our communities have what they need to stay home and protect the public – especially items like refrigeration, cooking appliances, washers, and dryers.

What are your stores doing to safeguard customers & employees from the Coronavirus (COVID-19)?

We are taking every precaution to clean and disinfect our stores throughout the day above and beyond the normal cleaning process, including professional disinfection, as well as ensuring our customers and employees can maintain a safe social distance. We are giving extra cleaning attention to high-traffic areas, as well as high-use objects in our stores such as appliances handles, doors, keyboards, touchscreens, and more.

What are you doing to keep unhealthy staff away from customers?

We are allowing our associates time off for any health issues, without risking their jobs. No associates who are sick or feeling ill will be allowed to work.

Do you have freezers in stock?

Our inventory of freezers changes daily due to extremely high demand. We have refrigerators with a large freezer options at extremely competitive prices, not to mention clearance models available at each location to accommodate any immediate needs for refrigeration. 

I want to purchase an appliance, but I do not want to visit the local store, how can I complete a purchase?

Our in-store sales experts allow you to shop and purchase your new appliance from the comfort of your home. You can visit for a complete selection of essential appliance products while speaking with your local sales expert over the phone. If you need help placing a new order online, our online sales team can be contacted via web chat on our website email at or by phone at 1-888-487-2298.










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